How we collect, use, and protect information from vendors and users.
Effective Date: 13 October 2026
WePlan respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how WePlan collects, uses, stores, shares, and protects personal information when you visit our website, use our mobile applications, register an account, browse vendor listings, submit event requirements, contact vendors, or use our related services.
This Policy applies to customers, vendors, website visitors, and other individuals interacting with WePlan.
By using the Platform, you acknowledge this Policy. Where consent is legally required for a particular activity, we will request that consent separately.
The information we collect depends on how you use the Platform.
When you register or manage an account, we may collect:
We do not intend to collect passwords in readable form. Authentication information should be handled using appropriate security controls.
Vendors may provide:
Where identity or business verification is offered, the information requested will depend on the applicable verification process.
When customers use Post Your Requirement, request quotations, contact vendors, or submit booking-related information, we may collect:
Please avoid including sensitive personal information unless it is necessary and specifically requested for a legitimate purpose.
We may collect and display reviews, ratings, photographs, videos, profile information, and other material that you choose to submit.
Certain information, such as a public vendor profile, review, or business portfolio, may be visible to other Platform users or website visitors.
If you purchase a WePlan subscription, verification service, sponsored listing, featured placement, or other paid service, we may collect transaction references, payment status, invoice details, plan information, and relevant billing records.
Payments may be processed by third-party payment providers. Depending on the payment method and provider, payment card or account information may be collected directly by that provider.
WePlan will not intentionally store full payment card security codes. The information collected and stored by a payment provider is also governed by that provider's privacy policy.
Where customers and vendors arrange event-service payments directly, those transactions may occur outside WePlan's payment systems.
When you access the Platform, we or our service providers may collect technical information such as:
Precise location information will be used only where the relevant feature requires it and the applicable permissions or legal basis are in place.
We may use personal information to:
We will use personal information for purposes that are reasonably related to these activities or for other purposes explained to you when the information is collected.
We do not treat your personal information as a product to be sold. We may share information in the following circumstances.
When you submit an event requirement or contact a vendor, we may share the information needed to respond to your inquiry, such as your name, contact details, event date, location, budget, guest count, and service requirements.
Information submitted through a public-facing feature may be visible to other users or relevant vendors according to that feature's operation.
Vendor profiles may display business information, contact details, prices, portfolios, reviews, verification status, and other information that vendors choose or are required to publish.
Vendors should not upload confidential customer information or identifiable customer images without the appropriate permission or other lawful basis.
We may share necessary information with providers supporting our operations, including:
These providers should receive only the information reasonably necessary for their services and be subject to appropriate contractual or other safeguards where required.
If you choose to contact a vendor through WhatsApp, open a map, follow an external link, or use another third-party service, relevant information may be processed by that service according to its own terms and privacy policy.
WePlan does not control the privacy practices of independent third-party services.
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect rights and safety, investigate suspected fraud, enforce our Terms, or establish or defend legal claims.
If WePlan undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
Some Platform features are designed to make information publicly accessible.
Vendor business profiles, service listings, portfolios, prices, public reviews, and promotional content may be displayed to visitors and search engines.
Customers should understand that information posted publicly may be copied, indexed, or shared by others. Do not publish private information in public profile fields, reviews, or event descriptions.
WePlan cannot guarantee that third parties will remove copies of content that they have independently collected or republished.
WePlan may provide direct links to vendor telephone numbers or WhatsApp accounts.
When you choose to use these links, you are interacting with an external service and may share information directly with the vendor. WePlan does not control messages, calls, or transactions that occur outside its systems.
Please verify the recipient before sharing sensitive information or making a payment.
Where applicable law requires a lawful basis for processing personal information, WePlan may rely on one or more of the following:
Where we rely on consent, you may withdraw it where applicable. Withdrawal does not make prior lawful processing invalid.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, service delivery, security, dispute resolution, and legal or accounting obligations.
Retention periods may vary according to the type of information and the circumstances in which it was collected.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.
Some information may remain in secure backups or records for a limited period after deletion from active systems.
WePlan aims to protect personal information through appropriate technical and organizational measures.
Depending on the system and information involved, these measures may include access controls, restricted administrative permissions, secure authentication, encryption in transit, monitoring, backups, and security reviews.
No website, application, network, or electronic storage system can be guaranteed to be completely secure. You should use a strong password, protect your verification codes, and notify us promptly if you suspect unauthorized access.
Subject to applicable law and any lawful exceptions, you may be entitled to:
To exercise a right, contact contact@weplan.com.pk. We may need to verify your identity before processing a request.
Deleting information may affect features that depend on it. We may retain information where required or permitted by law.
WePlan is intended for individuals who can lawfully use the Platform and enter into relevant agreements. Children should not create accounts or submit personal information independently where they are not legally permitted to do so.
Where applicable law requires parental or guardian authorization, we will follow the relevant requirements.
If you believe a child has provided personal information inappropriately, contact us so we can assess the matter and take appropriate action.
Our hosting providers, technical infrastructure, or service providers may process information in countries other than the country in which you reside.
Where personal information is transferred across borders, WePlan will take the measures required by applicable law, which may include contractual protections, appropriate security measures, or consent where required.
WePlan may use cookies and similar technologies to operate the Platform, maintain sessions, remember preferences, understand usage, and support security.
Where required, non-essential cookies or similar technologies will be used only after obtaining the necessary consent. You can find more details in our separate Cookie Policy.
The Platform may contain links to third-party websites, payment services, social media platforms, maps, or other services.
WePlan is not responsible for the privacy practices or content of those services. Review their privacy policies before providing information.
We may update this Privacy Policy to reflect changes in our services, technology, data practices, or legal requirements.
The revised Policy will be published on the Platform with an updated effective date. Where required by law, we will provide notice or obtain consent before implementing material changes.
For privacy questions, access requests, correction requests, or complaints, contact:
WePlan Event Marketplace Private Limited
Email: contact@weplan.com.pk
Website: https://weplan.com.pk
Please do not send passwords, one-time verification codes, or full payment card details by email.
