Terms and conditions for using the WePlan platform.
Effective Date: 13 October 2026
Platform: WePlan – Pakistan’s Smart All-in-One Event Marketplace
Welcome to WePlan. These Terms & Conditions (“Terms”) govern your access to and use of the WePlan website, mobile applications, vendor dashboard, customer dashboard, and related services (collectively, the “Platform”).
WePlan is an event marketplace designed to connect customers with event-related service providers, including venues, photographers, videographers, caterers, decorators, makeup artists, florists, entertainers, and other event professionals.
By accessing the Platform, creating an account, listing services, submitting an event requirement, purchasing a promotional plan, or otherwise using our services, you agree to these Terms. If you do not agree, you must discontinue using the Platform.
You must provide accurate and complete information when registering for an account. You are responsible for keeping your login credentials secure and for activities conducted through your account.
You agree to:
You must have the legal capacity to enter into binding agreements. If you are not legally able to do so, you may use the Platform only with the involvement and authorization of a parent, guardian, or other legally authorized person, where permitted by law.
We may suspend, restrict, or terminate accounts that contain false information, engage in fraudulent activity, violate these Terms, or pose a risk to other users or the Platform.
WePlan operates as an online marketplace that helps customers discover event vendors, compare services, explore portfolios, submit event requirements, and contact vendors.
Unless a specific service is expressly identified as being provided by WePlan, WePlan does not itself provide the event services advertised by independent vendors.
WePlan does not automatically become a party to the contract between a customer and a vendor. The customer and vendor are responsible for negotiating and agreeing on service scope, availability, pricing, deposits, payment schedules, cancellation terms, delivery, and other booking conditions.
WePlan does not guarantee that a vendor will accept a request, remain available, deliver a particular result, or meet every expectation.
Customers may browse listings, compare vendors, view portfolios, submit event requirements, receive quotations, save vendors, and contact service providers through available Platform features.
Customers agree to:
A request, quotation, inquiry, or booking-related action on the Platform does not necessarily constitute a confirmed booking. A booking is confirmed only when the relevant parties have agreed to the applicable terms and the vendor has confirmed acceptance, subject to any additional conditions disclosed for that service.
Vendors are responsible for the accuracy, legality, quality, availability, and delivery of the services they advertise.
Each vendor agrees to:
Vendors are solely responsible for their performance, personnel, equipment, safety practices, tax obligations, legal compliance, and customer service.
WePlan may review vendor applications, business documents, listings, and submitted content. Such review does not transfer responsibility for a vendor's services to WePlan.
WePlan may offer vendor verification through business or individual verification procedures.
Vendors may be required to submit identification documents, business registration documents, tax information, contact details, address information, or other supporting evidence.
A Verified badge indicates that WePlan has completed the relevant verification checks according to its procedures. It is not a guarantee of service quality, financial reliability, future conduct, legal compliance in every respect, or successful event delivery.
Verification may be refused, suspended, or withdrawn if documents are incomplete, inconsistent, expired, misleading, or otherwise unacceptable.
Where verification is offered as a paid service, applicable prices, duration, eligibility requirements, and renewal conditions will be displayed before purchase. Payment does not guarantee approval.
Users and vendors may submit text, photographs, videos, reviews, ratings, business information, quotations, and other material (“User Content”).
You retain ownership of the content you own. By submitting User Content, you grant WePlan a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, format, and distribute that content as reasonably necessary to operate, promote, maintain, and improve the Platform, subject to applicable law and our Privacy Policy.
You confirm that you have the rights and permissions required to submit the content and grant this license.
You must not upload content that:
WePlan may review, edit for presentation, restrict, or remove content that violates these Terms or applicable law. We may moderate reviews and investigate credible complaints, but we do not guarantee that every listing, photograph, review, or claim is independently verified.
Reviews should reflect genuine experiences. Fake, purchased, manipulated, or retaliatory reviews are prohibited.
The Post Your Requirement feature allows customers to describe an event and receive quotations from interested vendors.
By submitting a requirement, you authorize WePlan to display and share the information reasonably necessary to connect you with relevant vendors. This may include your event date, location, estimated budget, guest count, requested services, and additional details.
Vendors are responsible for the accuracy and validity of their quotations. Customers should confirm quotation expiry dates, availability, inclusions, taxes, deposits, and payment arrangements before proceeding.
Submitting a requirement does not guarantee that quotations will be received or that any vendor will be available.
WePlan may provide links or integrations that allow customers and vendors to communicate through WhatsApp, telephone, email, maps, payment providers, or other third-party services.
Your use of these services is subject to the relevant third party's terms and privacy policies. WePlan does not control third-party platforms and is not responsible for their availability, security, policies, or actions.
When customers and vendors communicate or finalize arrangements directly, they are responsible for verifying each other's information and agreeing on the applicable terms.
We recommend keeping written records of quotations, agreed prices, payment receipts, service descriptions, and cancellation arrangements.
WePlan does not charge a booking commission under its current marketplace model. This does not mean that every Platform service is free.
WePlan may offer paid services such as vendor verification, sponsored listings, featured placements, banner advertising, subscriptions, or other promotional and support services.
Before purchasing a paid service, vendors will be shown the applicable price, duration, features, and material conditions.
Paid placement improves promotional visibility according to the relevant plan but does not guarantee customer inquiries, leads, bookings, revenue, or business results.
Vendors are responsible for checking plan details, renewal conditions, and expiry dates. Any automatic renewal, if introduced, will be subject to clear disclosure and any required consent.
Payments for WePlan services may be processed through third-party payment providers. Customers and vendors should follow the payment instructions shown at checkout.
Unless expressly stated otherwise, event service prices, deposits, and payments are agreed directly between the customer and the vendor. WePlan is not responsible for money paid directly to a vendor.
Customers and vendors should agree on cancellation, rescheduling, refund, deposit, and non-attendance conditions before confirming an event service.
Cancellations and refunds for services supplied by independent vendors are governed by the agreement between the customer and vendor and applicable law.
For paid WePlan services, any applicable cancellation, refund, or renewal terms will be displayed at the time of purchase or in the relevant plan terms. Nothing in these Terms excludes rights that cannot lawfully be excluded.
WePlan may assist with communication or investigate complaints at its discretion, but does not guarantee a resolution of disputes between customers and vendors.
Users may report suspected fraud, misconduct, misleading listings, or violations to contact@weplan.com.pk.
Some listings may receive greater visibility because a vendor has purchased a sponsored or featured placement.
WePlan may label such content as “Sponsored,” “Featured,” or with another appropriate designation. Promotional placement does not necessarily mean that the vendor is better, more reliable, or more suitable than other vendors.
Users should assess vendors based on their requirements, disclosed information, quotations, portfolios, and other relevant factors.
You must not:
We may investigate violations and take proportionate action, including content removal, account restriction, suspension, termination, or referral to the appropriate authorities where warranted.
The WePlan name, branding, logos, Platform design, software, and original Platform content are owned by or licensed to WePlan, unless otherwise indicated.
You may not copy, modify, distribute, sell, or exploit WePlan's intellectual property without prior authorization, except where permitted by law.
Vendor names, logos, photographs, and other vendor materials remain subject to the rights of their respective owners. Displaying content on the Platform does not transfer ownership to WePlan.
WePlan aims to provide a reliable Platform but does not guarantee uninterrupted access, error-free operation, continuous availability, or compatibility with every device.
To the extent permitted by law, the Platform is provided on an “as available” basis. WePlan does not warrant that every listing is complete, every review is authentic, or every vendor will meet a customer's expectations.
Nothing in these Terms excludes any consumer protection, statutory guarantee, or other right that cannot legally be excluded.
To the extent permitted by applicable law, WePlan is not liable for indirect, incidental, special, or consequential losses arising from use of the Platform, including lost profits, lost business opportunities, or disputes between customers and vendors.
WePlan is not responsible for a vendor's independent acts, omissions, service quality, non-performance, cancellation, or failure to comply with an agreement with a customer.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.
You may stop using the Platform at any time and may request account deletion subject to applicable legal, security, and recordkeeping requirements.
WePlan may suspend, restrict, or terminate access where reasonably necessary due to a breach of these Terms, suspected fraud, security concerns, legal obligations, misuse of the Platform, or risks to other users.
Termination does not remove obligations or liabilities that arose before termination.
Your use of the Platform is also governed by our Privacy Policy and Cookie Policy. These documents explain how we collect, use, store, disclose, and protect personal information and how cookies and similar technologies may be used.
WePlan may update these Terms to reflect changes in the Platform, business model, legal requirements, or operating practices.
Updated Terms will be published on the Platform with a revised effective date. Where required by law, we will provide additional notice or seek consent before implementing material changes.
Continued use of the Platform after changes take effect constitutes acceptance only to the extent permitted by applicable law.
These Terms are intended to operate in accordance with the laws applicable in Pakistan, subject to mandatory consumer protection and other legal requirements.
Any dispute concerning these Terms should first be raised with WePlan so the parties can attempt to resolve it informally. Where a dispute cannot be resolved informally, it will be handled by the competent courts or authorities having jurisdiction under applicable law.
For questions, complaints, or concerns relating to these Terms, please contact:
WePlan Event Marketplace Private Limited
Email: contact@weplan.com.pk
Website: https://weplan.com.pk
